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Library Operations Assistant (Part-time Position)

Library Operations Assistant (Part-time Position)

Job Description

As a Library Operations Assistant, you will ensure visitors have a pleasant and memorable experience at Jameel Library and Jameel Arts Centre. You will assist visitors in navigating the library, answering questions, and providing information about the collection, exhibition, events, and amenities. Additionally, you will help maintain a safe and clean environment, including library daily operations, reshelving and monitoring and reporting any issues that may arise. Additionally, the Assistant will provide administrative support to the team by managing various tasks such as data entry, cataloguing, deliveries, handling correspondence, and performing general office duties. 

Accountability

This role reports to the Library and Research Manager.  

Responsibilities and Duties

  • Greet visitors and provide information about Jameel Arts Centre and Jameel Library
  • Assist visitors with inquiries and wayfinding
  • Monitor the Jameel Library for safety hazards and report any issues to the appropriate team member
  • Ensure that visitors are adhering to Library rules and regulations
  • Provide an excellent visitor experience to ensure visitors have a positive experience
  • Assist with special events and programmes as needed
  • Stay up-to-date on current events and exhibitions to provide accurate information to visitors
  • Assist with the daily operations of the Jameel Library, including opening and closing of displays and inventory management
  • Collaborate with other staff members to ensure a cohesive and positive visitor experience
  • Answer and direct phone calls, take messages, and relay information as needed
  • Handle incoming and outgoing mail and packages
  • Manage email and correspondence for the team
  • Perform data and cataloguing entry and maintain databases and spreadsheets; Working alongside Library & Research Coordinator to upkeep inventory and logs
  • Provide general administrative support, item storage and related tasks as needed
  • Monitor Jameel Library’s operating system (Koha)
  • Cover weekend and evening shifts

Requirements

  • Prior experience in a customer service or hospitality role preferred
  • Excellent written and verbal communication skills
  • Strong organisational skills and attention to detail
  • Proficiency in Google Workspace or similar
  • Ability to work in a fast-paced environment and multitask effectively
  • Ability to work a flexible schedule, including evenings, weekends, and holidays

Conditions of Work

  • Based at Jameel Arts Centre, Dubai
  • Part Time position starting September, 2023 
  • Three workings days per week
  • Shift-based schedule including evenings and weekends, with days off scheduled on weekdays
  • Public holiday coverage with time off in lieu

 Benefits include:

  • Part-time work permit – must have own UAE residence visa