The role of a Retail Assistant at Jameel Arts Centre involves being a customer care representative who provides assistance to clients during their shopping experience. The primary responsibility is to ensure that customers feel welcomed and supported by offering information about the products, books and publications. Additionally, the Retail Assistant collaborates with the Retail Manager to oversee the daily operations of the Art  Jameel Shop, taking full accountability for its performance.

Description 

The Retail Assistant role is located at Jameel Arts Centre, which hosts rotating arts, design and architecture exhibitions. The assistant acts as the first point of contact for Art Jameel’s diverse visitors, ranging from families, students, and artists to high-profile VIPs and guests. The role entails greeting customers as they enter Art Jameel shop and providing them with information about products and services, assisting customers in finding the products they are looking for, and making recommendations based on their needs and preferences. The role acts as the lead salesperson for a collection of Art Jameel merchandise and publications displayed at the Art Jameel shop. The position is best suited to an outgoing candidate who has strong organisation and communication skills, is passionate about the arts, and has an interest in building experience in retail management. 

Accountability 

Reports to Art Jameel’s Retail Manager

Key responsibilities

• Demonstrating outstanding customer service and selling skills in the retail shop and maintaining a clean and organized store environment, including restocking shelves and arranging shop displays prior to opening hours
• Tracking all suggested products by team members and customers ahead of buying cycles, as well as suggesting new products based on customers’ appetite
• Running all backhouse administrative reports, including managing the shop’s POS entries, tracking placed orders, receiving new merchandise, and collecting product information for the shop’s database
• Liaising with the Art Jameel Finance team in adding new merchandise to the system and making sure that all products have barcodes and performing quarterly stock inventory with the Finance team
• Handling customer complaints, returns, and exchanges and working with the Retail Manager and other team members to meet sales targets and ensure that the store is profitable and performing other duties as assigned by  Retail Manager
• Securing the store security and its products by monitoring potential security risks and to safeguard the store and its merchandise
• Contributing to in-store promotions and marketing efforts to stimulate sales, while also participating in product sales, transaction processing, and employing up-selling or cross-selling strategies to boost revenue

Qualifications and Experience

• Bachelor’s degree, post high school diploma or equivalent with a minimum of 2 years experience in Retail
• License to work in UAE (Freelance license such as Trader, Sole Proprietor, or Commercial Trade License)
• Customer oriented attitude: the ability to interact with a wide range of people from students, seniors, families, VIPs and other
• Strong communications skills: the ability to tailor the tone and messaging to address different audiences
• Excellent time management and organisation skills
• Proactive and great level of creativity in carrying out assigned tasks
• Passion and curiosity in the arts
• English and Arabic preferably
• Drivers license is a plus

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