Technology Assistant

Job Description

The Technology Assistant is responsible for the implementation and maintenance of Art Jameel’s IT strategy and needs at Jameel Arts Centre in Dubai; the role also contributes to the successful delivery of programmes and exhibitions by providing highly professional and innovative IT, tech and audio-visual solutions and expertise. This role is positioned within the Operations department and requires strong liaison and collaboration with colleagues across the organisation.


The Technology Assistant reports to the Operations & IT Manager.

Responsibilities and Duties

  • Contribute to the development of Jameel Arts Centre’s IT and tech strategy, processes, and systems with guidance from the Operations & IT Manager; ensure stability and security based on industry standards 
  • Manage the implementation, acquisition, maintenance, inventory, and disposal of computer and audio-visual equipment and systems; the building’s network and telephone infrastructure; and ensure optimum upkeep and performance 
  • Support the administration and maintenance of Art Jameel’s cloud-based services, software subscriptions and assignments
  • Support and contribute to the implementation of e-commerce services and technologies
  • Support the on-boarding of staff and troubleshooting software needs across platforms, Windows administration, and conducting remote support when necessary; act as the first contact in case of any IT and audio-visual related issues at Jameel Arts Centre 
  • Support the Operations & IT Manager in the design and implementation of Art Jameel’s IT strategies, data collection, privacy, and retention policies
  • Coordinate the development of and manage the implementation of Art Jameel Labs (custom-made in-house solutions) 
  • Lead on ensuring all IT security, data and infrastructure risks are appropriately preempted, managed and mitigated 
  • Support in the delivery of IT-related contracts and liaise with service providers on implementation and maintenance 
  • Provide IT and audio-visual support for programmes and exhibitions, including on-site management of a/v needs for IRL talks, events, live-streaming, broadcasting and/or recording 
  • Act as the focal point for all audio-visual technical requirements set by the programming team for exhibitions and other programmes from design through to delivery

Qualifications and past experience 

  • Bachelor’s degree or equivalent experience 
  • Minimum 2 years experience in IT, preferably with experience in a creative environment
  • Knowledge of Google Workspace administration or similar company-wide cloud-based account management
  • Knowledge in maintaining and configuring CISCO network equipment, such as switches, access points, and IP telephony 
  • Proficiency in Windows and Mac administration and troubleshooting 
  • Strong analytical skills, with a methodical approach to updating, maintaining and troubleshooting systems 
  • Strong work ethic, with excellent organisational and priority-setting skills
  • Excellent spoken and written communication skills 
  • Openness to continually sourcing and learning new IT and audio-visual technologies, standards, and setup 

Conditions of Work 

  • This is a full-time position based in Dubai, UAE
  • Weekend and evening work according to events and programmes is as required 

Benefits include 

  • Full health & dental insurance 
  • Visa sponsorship (if required) 
  • 25 days annual leave