Job Description

As a Visitor Experience Assistant, you will ensure visitors have a pleasant and memorable experience at Jameel Arts Centre. You will assist visitors in navigating the facility, answering questions, and providing information about exhibitions, events, and amenities. Additionally, you will help maintain a safe and clean environment, including monitoring and reporting any issues that may arise. Additionally, the Visitor Experience Assistant will provide administrative support to the team by managing various tasks such as data entry, handling correspondence, and performing general office duties. 

Accountability

This role reports to the Operations Manager.

Responsibilities and Duties

• Greet visitors and provide information about exhibitions, events, and amenities
• Assist visitors with inquiries and wayfinding
• Monitor the facility for safety hazards and report any issues to the appropriate team member
• Ensure that visitors are adhering to facility rules and regulations
• Provide an excellent visitor experience to ensure visitors have a positive experience
• Assist with special events and programmes as needed
• Stay up-to-date on current events and exhibitions to provide accurate information to visitors
• Assist with the daily operations of the welcome desk, including opening and closing of exhibitions and inventory management
• Collaborate with other staff members to ensure a cohesive and positive visitor experience
• Answer and direct phone calls, take messages, and relay information as needed
• Handle incoming and outgoing mail and packages
• Manage email and correspondence for the team
• Perform data entry and maintain databases and spreadsheets
• Provide general administrative support as needed

Requirements

• Prior experience in a customer service or hospitality role preferred
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Proficiency in Google Workspace or similar
• Ability to work in a fast-paced environment and multitask effectively
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Conditions of Work

• Based at Jameel Arts Centre, Dubai
• Temporary position starting June 1, 2023 and ending December 4, 2023
• Shift-based schedule including evenings and weekends, with days off scheduled on weekdays
• Public holiday coverage with time off in lieu

 Benefits 

• UAE work permit – must have own UAE residence visa